SHIPPING POLICY

Last Updated: February 16, 2026

Rack Rig Industries LLC manufactures and ships high-quality tool organization products from Idaho, United States.

Please review this Shipping Policy carefully before placing your order.

1. ORDER PROCESSING TIME

Most Rack Rig products are made to order.

Production time typically ranges from:

3–7 business days

During high-demand periods, production times may be extended.

You will receive a shipping confirmation email with tracking information once your order has shipped.

🚨 Processing time is separate from shipping time.

2. SHIPPING TIME

After production is complete, shipping times typically range from:

  • 2–5 business days (Domestic U.S.)

Shipping times vary depending on carrier and destination.

We primarily ship via major carriers such as:

  • USPS
  • UPS
  • FedEx

Delivery estimates are not guaranteed and may be affected by:

  • Carrier delays
  • Weather conditions
  • High seasonal volume
  • Incorrect shipping information

3. SHIPPING RATES

Shipping costs are calculated at checkout based on:

  • Package weight
  • Dimensions
  • Destination
  • Selected shipping method

We may offer promotional shipping rates at our discretion.

4. ORDER TRACKING

Once your order ships, you will receive a tracking number via email.

It is the customer’s responsibility to monitor tracking information and ensure timely delivery.

5. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Rack Rig Industries LLC is not responsible for lost packages.
  • Reshipping fees may apply.
  • Orders returned due to incorrect address may incur additional shipping charges.

If you notice an address error, contact us immediately.

6. LOST OR STOLEN PACKAGES

Once a package has been marked “Delivered” by the carrier:

  • Rack Rig Industries LLC is not responsible for lost or stolen packages.
  • Customers must contact the shipping carrier directly to file a claim.

We are not liable for packages stolen after confirmed delivery.

7. DAMAGED PACKAGES

If your order arrives visibly damaged:

  • Contact us within 7 days of delivery
  • Provide photos of the packaging and product

We may require documentation before issuing a replacement.

Failure to report shipping damage within 7 days may void eligibility for replacement.

8. INTERNATIONAL SHIPPING (If Applicable)

International shipping times and rates vary by destination.

Customers are responsible for:

  • Customs duties
  • Import taxes
  • VAT or brokerage fees

Rack Rig Industries LLC is not responsible for delays caused by customs processing.

9. SHIPPING DELAYS

We are not responsible for shipping delays caused by:

  • Carrier disruptions
  • Weather
  • Natural disasters
  • Labor strikes
  • High seasonal demand
  • Incorrect address provided by the customer

Shipping timelines are estimates only.

10. SPLIT SHIPMENTS

In some cases, items may ship separately depending on:

  • Production scheduling
  • Product availability
  • Order size

You will receive tracking for each shipment.

11. CONTACT INFORMATION

Rack Rig Industries LLC
Idaho, United States

For shipping inquiries, please contact us through our official contact form.