RETURN & REFUND POLICY
Last Updated: February 16, 2026
Rack Rig Industries LLC is committed to producing high-quality, made-to-order tool organization products. Because most of our products are manufactured specifically for each order, our return policy is structured accordingly.
Please read this policy carefully before placing your order.
1. MADE-TO-ORDER PRODUCTS (3D PRINTED ITEMS)
Most Rack Rig products are custom-manufactured or made to order.
🚨 All made-to-order and 3D printed products are final sale and are not eligible for return or refund.
We do not accept returns on made-to-order items unless:
- The product is defective, OR
- The product was damaged during shipping.
If your item arrives damaged or defective:
- You must contact us within 7 days of delivery
- You must use our official contact form
- We may request photos of the product and packaging
Failure to contact us within 7 days of delivery may void replacement eligibility.
2. NON–MADE-TO-ORDER PRODUCTS (If Applicable)
For products that are not made to order, returns may be considered under the following conditions:
✅ Return request submitted within 7 days of delivery
✅ Return authorization approved
✅ Item unused and in original packaging
✅ Proof of purchase provided
Returns sent without authorization will not be accepted.
Shipping costs are non-refundable unless the item was defective or incorrect.
3. WRONG ITEM ORDERED / FITMENT ISSUES
Customers are responsible for ensuring compatibility before placing an order.
🚨 If you purchase the wrong item by mistake, we are unable to provide a refund or return.
Please verify:
- Tool model number
- Tool generation/version
- Drawer measurements (if applicable)
If you are unsure, contact us before ordering.
4. ORDER CANCELLATIONS
You may request cancellation within 48 hours of placing your order.
Cancellation requests submitted after 48 hours are subject to a 25% cancellation fee, as production may have already begun.
To request cancellation, contact us using our official contact form.
5. ORDER CHANGES
Adjustments or changes to orders may be possible depending on production status.
We cannot guarantee changes once production has begun.
Please contact us as soon as possible with your request.
6. RETURN ELIGIBILITY (Where Applicable)
If a return is approved, your item must:
✅ Be in original packaging
✅ Be unused
✅ Include proof of purchase
✅ Be authorized within 7 days of delivery
We reserve the right to deny returns that do not meet these conditions.
7. HOW TO INITIATE A CLAIM
To report a defective or damaged item:
1️⃣ Contact Us via our official contact form
2️⃣ Include your order number
3️⃣ Provide a description of the issue
4️⃣ Submit photos if requested
If eligible, we will:
- Issue a replacement product, OR
- Provide further instructions
We reserve the right to determine whether a refund, replacement, or store credit is appropriate.
8. REFUND PROCESS (IF APPLICABLE)
If a refund is approved:
- Refunds are issued to the original payment method
- Processing occurs within 48 hours of approval
- Bank processing times may vary
🚨 Shipping fees are non-refundable unless the item was defective or incorrect.
9. DEFECTIVE OR DAMAGED ITEMS
If your item arrives defective or damaged:
- Contact us within 7 days of delivery
- Provide photos if requested
We may:
- Send a replacement
- Provide a prepaid shipping label
- In some cases, instruct you to dispose of the product
We reserve the right to determine resolution.
10. RETURN SHIPPING COSTS
Customers are responsible for return shipping unless:
- The item was defective
- The item was damaged during shipping
- The wrong item was sent by us
Unauthorized returns will not be refunded.
11. LATE OR MISSING REFUNDS
If you have not received a refund:
- Check your bank or credit card provider
- Processing times vary by financial institution
If you still need assistance, contact us through our contact form.
12. CONTACT INFORMATION
Rack Rig Industries LLC
Idaho, United States
For all return, cancellation, or defect inquiries, please use our official contact form on our website.